Why do warehouses struggle to track which contractors have current forklift certifications?

The Time and People solution

Secondly, certification requirements aren’t always standardised. Different training providers, varying expiry dates, and even different state regulations can create a complex web of information to manage. Relying on contractors to ‘self-certify’ – simply stating they’re qualified – is risky and doesn’t provide verifiable proof. Furthermore, many warehouses still rely on manual processes like spreadsheets or paper copies of certifications. These are prone to errors, easily lost, and incredibly time-consuming to update and audit.

Here are a few actionable insights to help improve contractor forklift certification tracking:

  • Implement a centralised digital system: Move away from spreadsheets. A dedicated visitor and contractor management system can store certification details securely and provide automated expiry reminders.
  • Require upfront certification verification: Make providing a valid forklift certification a mandatory part of the contractor onboarding process. Don’t allow access without it.
  • Standardise accepted certifications: Clearly define which training providers and certification types your facility recognises as compliant.
  • Conduct regular audits: Even with a system in place, periodically audit contractor files to ensure ongoing compliance.

Ultimately, failing to accurately track contractor forklift certifications isn’t just an administrative headache; it’s a significant safety risk and potential legal liability. Investing in a robust system to manage this information proactively will protect your workforce, minimise disruptions, and demonstrate a commitment to workplace safety. The next step is to evaluate your current processes and identify a solution – whether it’s a dedicated software platform or a revised internal procedure – that best suits your facility’s needs.